CRM Digital Analyst

Profile

COMPANY OVERVIEW

Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community

POSITION PROFILE:

The CRM & Loyalty Business Analyst is part of the Omnichannel DTC team, working on two exciting brands within our constellation, Knoll and Muuto.

We are looking for a dynamic and highly versatile analyst to work across all DTC efforts. The ideal candidate is at ease working with large volumes of data and is skilled at partnering with business stakeholders to identify strategic opportunities to drive value creation for our brands. You must be a strong communicator and be able to translate analysis into executive-facing documents. The ideal candidate is motivated, comfortable working in agile & fast-paced team structures and possess a keen attention to detail.

This role reports into the Head of eCommerce, Omnichannel DTC.

Role Responsibilities:

Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

Partner with the team to create key performance indicators and new methodologies for measurement.

Prepare and deliver business reviews to the senior management team regarding progress and roadblocks.

Analyze historical and segmentation data to identify trends and insights.

Design, develop, and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support business needs.

Participate in strategic and tactical planning discussions.

Support the Omnichannel DTC team during the design process, gathering and documenting business requirements, technical requirements, data mapping, system setups and configurations, plan and execute regression, integration testing, cutover, go-live and post-go-live activities.

Partner with application vendor and internal IT departments to define project delivery plan.

Required Skills

BA/BS degree in Business, Finance, Engineering, Statistics, Computer Science, Mathematics, or related field

Required Experience

6 years of professional experience in a business analyst/data analyst/statistical analyst role

4 years of experience conducting analysis and data mining using Excel.

Preferred experience extracting and processing data using SQL.

Preferred experience with one or more major data visualization tools including Tableau / Power BI, etc.

Understanding of data warehousing and data modeling

Experience leading mid to large-scale analytics projects with BI solutions / tools.

Excellent communication (verbal and written) skills and ability to effectively communicate with both business and technical teams.

Knoll is an Equal Employment opportunity employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law. Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require an accommodation due to a disability at any time during the application or interview process, please contact Talent Acquisition at recruiting@knoll.com.

Job Location

New York, New York, United States

Company info

Knoll, Inc.
Website : http://www.knoll.com