Senior Customer Advocacy Manager Remote

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A little about us. Splunk is the key to enterprise resilience for the 11,000 organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of u201CBest Places to Worku201D lists and we think itu2019s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.Role:Are you a Senior Customer Advocacy all-star? If you have a knack for storytelling, a passion for customer delight, and an interest in showcasing the power of data in the world around us, we want to talk with you! As a Senior Customer Advocacy Manager you will collaborate with our customers who are continuously discovering new and exciting ways to gain value with Splunk products and solutions. Reporting to the Director of Customer Advocacy, you will be a key member of the Customer Advocacy team to create rich, persona-centric stories across all formats and channels. This role uncovers phenomenal customer stories that applaud customersu2019 achievements, showcase the value of Splunk, and foster deep relationships with our most strategic customers.Responsibilities:Work closely with customer success, sales, and product teams to identify, build and maintain strong customer advocate relationships.Partner with marketing team members and Splunk leaders to drive communications programs showcasing Splunk customer success through PR, AR, major events (external and internal), videos, case studies, podcasts and integrated campaigns.Use your outstanding creative skills to drive multiple concurrent customer advocacy activities into engaging market campaigns and programs.Engage in consistent conversations with sales, executives and our customers always looking for the most impactful customers stories.Lead all facets of the customer storytelling and campaign process, working closely with the Content Marketing team to package the story in various formats.Evangelise and amplify customer successes across internal and external channels to infuse the best of Splunk into our wider ecosystem.Requirements:5 years of experience in customer marketing or advocacy occupation and preferably working for an enterprise software company.Track record of being a trusted collaboration partner with the ability to interact clearly and concisely with customers, executives, marketing and sales u2013 inside many departments and with professionals at all levels.Required strong verbal and written communication skills for connecting with customers from senior executives to hands-on practitioners.Able to share examples of having crafted impactful customer stories or related marketing content.Significant experience working directly on marketing-related activities, including integrated campaigns, product launches, press releases, analyst relations and more.Data-driven mentality to continuously measure and evaluate impact and value.Experience with cyber security, cloud and SaaS products is a plus.Experience with Salesforce, RO Innovation, Influitive and/or other customer advocacy, reference and marketing systems a plus.College degree in marketing, communications, business or related subject.Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location.u00A0 Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering at splunkbenefits.com. here.Base Pay Rangeu00A0SF Bay Area, Seattle Metro, and New York City Metro AreaBase Pay Range:u00A0 $129,600.00 - 178,200.00 per yearCalifornia (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and MassachusettsBase Pay Range:u00A0 $116,000.00 - 159,500.00 per yearAll other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.Base Pay Range:u00A0 $104,800.00 - 144,100.00 per year

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