Director eCommerce Strategic Analytics

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

Xfinity's Digital Experience & Platform Intelligence (DXPI) team is looking for a Director that will lead the team responsible for strategic analytics, performance analytics, and insights that power **MEMBERS ONLY**SIGN UP NOW***.'s residential cable Xfinity.com website and eCommerce growth. This includes the leadership, development, and build out of a team of analysts, leading the development and enhancement of performance reporting, distilling insights for leadership, supporting internal customers, and collaboratively partnering with other data and reporting teams. In addition to informing digital conversion results, the candidate will also proactively consider the cross-channel impact of new sales initiatives for both new and existing customers. This person will demonstrate a proven track record of shaping business strategy with data and analytics. Confidence in developing and delivering presentations to Senior Executives is needed, as well as being and effective leader, critical thinker, self-starter, team builder, collaborator, and an excellent communicator. The individual must also demonstrate a deep competency with developing, and leading others to develop, effective analyses & summarizations of data, web analytics, the application statistical and modeling techniques to make decisions, and data visualization.

Job Description

CoreResponsibilities


Primary eCommerce analytics leader responsible for reporting & insights on all prospect and customer cohorts shopping on Xfinity.com.

Functions as a subject-matter expert on KPI and benchmarks for web analytics that provide actionable insights and inform action.

Deliver high quality, timely, and actionable context that define opportunities and risks and translate into clear recommendations with associated implications for the business.

Demonstrate 'big picture' understanding of **MEMBERS ONLY**SIGN UP NOW***.'s business drivers, and develop innovative analytical frameworks to address them

Proactively leverage CX tools to monitor & report on the health of the website and primary subdomains.

Develop deep working relationships with business stakeholders to become a trusted partner for their data and analytical needs

Educate stakeholders to empower them with accessible, actionable data and insights

Develop and present detailed quantitative analysis and qualitative insights to senior executive in a manner that is easily interpreted and aids strategic and tactical decision making

Ability to work with leaders across the organization to standardize definitions for key performance indicators and report out on an ongoing basis

Expert competency in Adobe Analytics, applied to understand the customer purchase journey on Xfinity.com (i.e. pages & call-to-actions that users interact with, add-to-cart rates, conversion rates, etc.) for customers buying Internet, TV, Voice, Xfinity Home, Xfinity Mobile and other products.

Create Adobe Analytics dashboards and data visualizations in Powerpoint and Excel to tell an analytic story and allow stakeholders to self-serve on data





Must be innovative, proactive and a strong manager with the ability to handle and prioritize multiple projects with attention to detail in a dynamic, fast-moving environment

Take the initiative to dive into performance trends and uncover driving factors, potential issues, and opportunities

Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to **MEMBERS ONLY**SIGN UP NOW***. executives and decision makers

Hard-working, willing to learn, and eager to be part of an enthusiastic team

Other duties and responsibilities as assigned





Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Skills


Exceptional attention to detail and ability to progress multiple projects in parallel

Excellent communicator with the ability to craft and manage stakeholder expectations.

Enjoys data detective work; uncovering issues, trends, and opportunities

Expert-level competence in the core MS Office suite, particularly MS Excel (formulas, functions, charts, and pivot tables) and PowerPoint

Strong presentation skills

Ability to analyze and visualize data to identify key insights for executives

Experience in eCommerce analytics & Adobe Analytics required

Experience with SQL strongly preferred

Experience with Quantum, Pointillist, Tableau a plus


Education Level


Bachelor's Degree or Equivalent


Field of Study


Business, Marketing, Statistics, Economics, or other quantitative related fields. The equivalent in related work experience may be substituted.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

Sign Up Now - MarketingCrossing.com