Social Media Production Coordinator

Profile

SUMMARY/PURPOSE
IMN is hiring a Social Media Production Coordinator, located in our Waltham, MA location, who will work directly with our Social Media team to assist them in the development and deployment of client social media programs.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Account Coordinator you will work with the Social Media team to:
Create custom branded blogs
Customize Blogs, Facebook & Twitter Pages
Distribute IMN Loyalty Driver newsletter content to Social Networks
Upload product and dealer specific articles, coupons and offers
Manage client social reputation and monitor review sites
You will also be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result? Dealers drive revenue in sales, service and parts. See ****for details.
RESPONSIBILITIES/Essential Functions
Work closely with the Social Media team to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
Collaborate with IMN Content Team, Sales Managers and Graphics Team to successfully set and meet client expectations.
Incorporate content, graphic and administrative elements to update social media and to create the e-newsletter layout to meet IMN and client requirements.
Monitor client social media programs and e-newsletters for quality and accuracy.
Monitor client social reputation
Research and recommend content ideas for social media publication.
Track and record project implementation and status for each individual social media program and the e-newsletter. 
Work with all IMN departments to manage resolution of client issues and problems.
Gather client feedback with regard to product functionality and share with the Product Development group.
Provide new client training and on-line demonstrations of IMN offerings as needed.
Provide back-up customer support via phone and email.
QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.  Other requirements include:
College degree or higher
Social Media experience preferred
Proven experience in client relations and/or account coordination
Ability to set and manage expectations, resource and time management
Ability to work well and contribute in a team environment and independently
Highly detail-oriented and quality-driven
Ability to multi-task and manage projects and clients
Knowledge of HTML and Internet software applications
Automotive experience and enthusiasm a plus
Ability to work weekends on occasion

Company info

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