Premium Service Executive

Profile

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cp dir=ltr\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu003cstrongu003eJOB SUMMARY:u003c/strongu003eu003cbru003eThe Premium Services Executive is responsible for managing the overall customer service of Comerica Park premium seating clients, including suite holders and Champions Club seat holder customers.u0026nbsp;u003cspan style=letter-spacing:-.15pt;\u003eAdditional responsibilities include coordinating and managing all premium sales special events.u003c/spanu003eu003cbru003eu003cbru003eu003cstrongu003eKEY RESPONSIBILITIES:u003c/strongu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=ltr\u003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eExecutes service plan for premium seating clients to provide the highest level of guest services, including: fulfillment of contracts, ancillary value-added programs, programs to maintain established levels of attendance and utilization of premium seats and regular/timely communication schedule for suites and club seatsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eBuilds and maintains relationships with clients through well executed and effective touch points as well as direct and indirect communication ensuring client return on investment is exceeded, etcu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eManages client expectations and service needs as the primary contactu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eManages relationship with Comerica Park’s food and beverage provider to ensure the entire experience of the suite holder is first rateu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eDevelops a post season recap for all suite holders, highlighting shows and events as well as baseball highlights from the yearu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eAssists with walk-throughs of the premium seating areas to ensure a quality product for all clientsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eDevelops and executes promotions such as player/alumni visits, hospitality, in-game experiences and exclusive events related to premium seat client requestsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eOversees execution of ancillary benefits such as pre-sales of tickets to all events held at the park, special events, in-game requests and non-game day accessu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eImplements and promotes individual game ticket requests and additional suite ticket requests u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eActs as the primary premium seating contact during events and ensure client’s questions, requests, logistics, complaints are resolved quickly and effectivelyu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eManages and coordinates all repair, maintenance schedules and monthly checks for suite accountsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eAssume planning and leadership role of premium sales special events such as client road trips, networking events, receptions, and other special eventsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eAssist in developing annual renewal strategy and execution for both suite and club seat contract renewal year over year.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eAssist clients in answering food and beverage related questions, handling special catering requests and planning of special occasions (birthdays, anniversaries, etc.)u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u003cbru003eu003cstrongu003eSUPPLEMENTAL JOB FUNCTIONS:u003c/strongu003eu003c/fontu003eu003c/fontu003eu003cul dir=ltr\u003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eAll other reasonable duties as assigned by supervisoru003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu0026nbsp;u003cbru003eu003cstrongu003eMINIMUM KNOWLEDGE, SKILLS AND ABILITIES:u003c/strongu003eu003c/fontu003eu003c/fontu003eu003cul dir=ltr\u003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eBachelor’s degree in business administration, marketing, communications or related areau003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu003cspan style=letter-spacing:-.15pt;\u003eMinimum of five (5) years’ experience of direct, front line customer contact in a high-quality guest services, hospitality, concierge environmentu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu003cemu003eAny equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the worku003c/emu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;text-autospace:none;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003ePossess the highest integrity and ethical standardsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;text-autospace:none;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eHighly organized with good coordinating and project management skillsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eAbility to plan, organize, and implement a customer service planu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;background:#F5FBFB;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eDemonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environmentu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;text-autospace:none;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eAbility to keep accurate and detailed recordsu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli align=left style=text-align:left;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu003cspan style=font-weight:normal;\u003eMust be self-directed and goal orientedu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli align=left style=text-align:left;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu003cspan style=font-weight:normal;\u003eAbility to provide exceptional customer serviceu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli align=left style=text-align:left;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu003cspan style=font-weight:normal;\u003eMust possess knowledge of all Microsoft applications such as Word, Excel, and PowerPointu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eMust be able to work days, nights, weekends and holidaysu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu0026nbsp;u003cbru003eu003cstrongu003ePREFERRED KNOWLEDGE, SKILLS AND ABILITIES:u003c/strongu003eu003c/fontu003eu003c/fontu003eu003cul dir=ltr\u003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;text-autospace:none;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eKnowledge of sports and entertainment industryu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eu0026nbsp;u003cbru003eu003cstrongu003eWORKING CONDITIONS:u003c/strongu003eu003c/fontu003eu003c/fontu003eu003cul dir=ltr\u003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eIrregular and extended hours including nights, weekends, and holidaysu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eExposure to high noise levelu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=margin-top:0in;margin-right:0in;margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;\u003eu003cfont style=font-size:12px;\u003eu003cfont style=color:undefined;font-family:arial,helvetica,sans-serif;size:undefined;\u003eFrequent visual/auditory attentionu003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003e,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Req 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