Manager Customer amp Marketing Digital Customer

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17,942

Job Information

Deloitte

Manager, Customer & Marketing, Digital Customer

in

Chicago

Illinois

Deloitte Consulting LLP seeks a Manager, Customer & Marketing, Digital Customer in Chicago, IL and various unanticipated Deloitte office locations and client sites nationally.

Work You’ll Do

PARTNERING WITH CLIENTS TO TRANSFORM MISSION-FOCUSED SERVICES BY IMPROVING UNDER EXPERIENCES, LEVERAGING DIGITAL TECHNOLOGY, STREAMLINING TRANSACTIONS, AND ACCELERATING BENEFIT DISBURSEMENT AND SERVICE DELIVERY. USING TECHNOLOGY AND USER EXPERIENCE EXPERTISE TO LEAD DIGITAL TRANSFORMATION EFFORTS TO MODERNIZE, SCALE AND DELIVER VALUE FOR CLIENTS' EMPLOYEES AND CUSTOMERS ACROSS CHANNELS AND TECH PLATFORMS. LEAD STRATEGIC PROJECT SCOPING, OUTLINE STATEMENT OF WORK AND DELIVERABLES THAT THE TEAM IS CONTRACTUALLY COMMITTED TO DELIVERING TO CLIENTS. LEAD INITIATIVES IN IMPLEMENTING GLOBAL TECHNOLOGY SOLUTIONS TO TRANSFORM ORGANIZATIONS BY ALIGNING STRATEGIES PROGRAMS, PROCESS AND INFRASTRUCTURE AND EXECUTIVE LEVEL STRATEGIC OBJECTIVES. EXECUTE STRATEGIC ORGANIZATIONAL TRANSFORMATION CONSULTING SERVICES INVOLVING CROSS-BORDER, GLOBAL OPERATING MODEL DESIGN FOR COMPANIES TO ENABLE MORE EFFICIENT AND EFFECTIVE TECHNOLOGY EXECUTION. DEVELOP PROJECT STAFFING MODELS THAT INFORM OVERALL COST OF THE PROJECT. MONITOR PROJECT COST AND REVENUE AND STAFF PROJECT ACCORDINGLY TO ADHERE TO CLIENT CONTRACTS. REVIEW AND VALIDATE THE QUALITY OF CLIENT DELIVERABLES AND PROVIDE FEEDBACK TO TEAM MEMBERS TO ENSURE THAT THE PROJECT DELIVERABLES ALIGN TO THE CLIENTS STRATEGIC VISION AND FULFILL CONTRACTUAL REQUIREMENTS.

80% Travel required nationally.

Telecommuting permitted.

#LI-DNI

Requirements

MASTER'S DEGREE (OR FOREIGN EQUIVALENT DEGREE) IN BUSINESS ADMINISTRATION, ANY STEM DEGREE, OR A RELATED FIELD AND THREE (3) YEARS OF RELATED WORK EXPERIENCE IN THE JOB OFFERED OR A RELATED OCCUPATION. IN THE ALTERNATIVE, THE EMPLOYER WILL ACCEPT A BACHELOR'S DEGREE (OR FOREIGN EQUIVALENT DEGREE) AND FIVE (5) YEARS OF PROGRESSIVE RELATED WORK EXPERIENCE. MUST HAVE THREE (3) YEARS OF EXPERIENCE WITH: DRIVING THE DESIGN, DEVELOPMENT, TESTING, AND DELIVERY OF TO-BE SOFTWARE SOLUTIONS USING SOFTWARE DEVELOPMENT LIFECYCLE (SDLC) AND INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) SERVICE LIFECYCLE METHODOLOGIES, UTILIZING JIRA, HP QUALITY CENTER, AND MS PROJECT; GATHERING REQUIREMENTS, ASSESSING ORGANIZATION MATURITY LEVELS, AND ANALYZING DATA TO ADVISE CLIENTS ON THE USE OF EMERGING SOLUTIONS INCLUDING CUSTOM BUILT, LARGE SCALE SOLUTIONS; DEVELOPING EXECUTIVE FACING PRESENTATIONS THAT ANALYZE CONSOLIDATE AND SUMMARIZE KEY FINDINGS TO SUPPORT THE CLIENT DECISION-MAKING PROCESS UTILIZING MS POWERPOINT AND KEYNOTE; TRANSLATING BUSINESS CAPABILITIES INTO SYSTEM REQUIREMENTS FOR CUSTOMIZED SOLUTIONS OR ENTERPRISE SOFTWARE PACKAGES INCLUDING ENTERPRISE RESOURCE PLANNING (ERP); ANALYZING BUSINESS REQUIREMENTS AND DESIGNING FUNCTIONAL AND TECHNICAL DOCUMENTS FOR TECHNOLOGY SYSTEMS UTILIZING SQL PROGRAMMING LANGUAGES TO SUPPORT TECHNICAL DOCUMENTATIONS; OVERSEEING LEGACY SYSTEM DATA MAPPING, DATA MIGRATION DESIGN AND DATA VALIDATION USING SQL.

80% Travel required nationally.

Telecommuting permitted.

EOE.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. (http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html)

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte)

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. (http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html)

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. We also suggest that you brush up on your behavioral and case interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor.Check out recruiting tips from Deloitte professionals. (http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html)

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website : http://www.deloitte.com