Guidance Center Market Support

Profile

Description

The Market Operations Support role will report to the Associate Director (Regional Manager), Southwest Region and support this leader and all Neighborhood Centers in this region to accomplish operational goals and objectives, perform administrative functions and support the development of calendars of program offerings in all assigned markets as well as support the health and well-being programming.

Responsibilities

Key player in the processes to develop marketing collateral for a regional territory

Act as a liaison between regional markets and the national marketing team to provide insight on market strategy in order to populate calendars, direct mail, etc.

Serve as primary quality point person for development of monthly calendar

Develop and implement operational plan to ensure all POS branding, signage and marketing is used appropriately and effectively in each Center in the region

Ensure adherence to CMS Medicare marketing guidelines

Support local market leaders and national health and well-being programs team in developing a slate of monthly activities in the Guidance Centers

Schedule presenters - including doctors and other community partners - to facilitate events in the Guidance Centers

Perform legal review of events per Humana processes and CMS guidance

Work with local leaders to develop and refine a slate of high-quality local programs engaging with local internal and external partners as appropriate

Implement market strategy initiatives including building trusting relationships with external partners and engage with appropriate market business partners to support market plan

Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals

Host in person meetings with internal business partners

Support regional leaders and corporate team in pursuing market strategy and goals

Act in a consultant capacity working independently to find innovative ways to drive metrics. Leading special projects in a regional capacity.

Fill in staffing gaps in the region at the Senior Professional level. Due to maternity / medical leaves, resignations, etc.

Collaborate with Regional Manager who is driving strategy and high level relationships

Required Qualifications

Bachelor's Degree or, in lieu of degree, a minimum 5 years of business leadership experience

3 years of experience in retail operations, sales, marketing or related field

Must be able to work independently and be self-directed and motivated

Flexible and accommodating to last minute additions and changes to schedules

Excellent interpersonal skills and presentation skills

Intermediate to advanced knowledge of Microsoft Office products to include: Word, Excel, PowerPoint and Outlook

Must have reliable transportation

Must be willing to travel up to 25% of time

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com