Senior Manager Marketing Analytics

Profile

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!

What's the opportunity? 🤔

The Senior Manager, Marketing Analytics will lead the marketing analytics team, which owns all marketing datasets, reports, and analysis. This role will partner with key stakeholders within and outside of marketing to answer key business questions, and provide analysis to improve campaign performance. They’ll also own the roadmap for new datasets and metrics.

The perfect candidate for this role takes a consultative approach to solving business problems with non-technical partners. They’re capable of distilling complex ideas and data into logical insights and recommendations. Finally, they’re effective in prioritizing work and pairing the resources of a remote team to the greatest possible business impact.

What will I be doing? 🚀

Manage a distributed team of marketing analytics professionals with skills ranging from data modeling & data science to channel-specific analysis expertise.

Own the marketing analytics project request pipeline & sprint process, prioritizing & assigning work and managing stakeholder expectations & timelines.

Step in to assist with high visibility analysis & reporting needs

Develop processes & frameworks for repeatability in common analysis asks

Serve as an internal champion for analytics concepts and best practices

Recruit, hire and train new analytics staff across varying levels of experience and seniority.

Partner with cross-functional analytics teams, data science and marketing operations teams to uphold data quality standards, and evaluate new marketing data sources & tooling.

What skills do I need? 📖

A management style centered around trust, mentorship and individual empowerment, with the ability to dive into the technical details when needed.

Deep technical experience in B2B marketing analytics & web analytics best practices, with strong hands on experience with common B2B martech & GTM tools and their related data models.

Experience with modern data stack technologies, ELT/ETL, cloud data warehousing, BI platforms

Years of experience in a technical individual contributor role within marketing analytics.

Ability to build trusted relationships across marketing teams, managing expectations, and pushing back on unrealistic requests.

Experience working in an agile environment: scoping work, managing sprint capacity, and running retrospectives.

Benefits 😠

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Open vacation policy and 10 corporate holidays

Paid Parental Leave Program

401k plan

In-office bicycle storage

Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Company info

Intercom
Website : http://www.intercom.com/