Senior Manager Customer Service

Profile

Job Information

Tyson Foods

Senior Manager Customer Service

in

Springdale

Arkansas

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by October 1, 2021 for Corporate based team members and by November 1, 2021 for Plant and Warehousing based team members.

Los solicitantes seleccionados para este puesto deben estar completamente vacunados contra el COVID-19 como condición de empleo. La verificación de la vacuna se requerirá para el 1 de octubre de 2021 para los compañeros de equipo con base en la sede (corporativa) de la empresa y para el 1 de noviembre de 2021 para los compañeros de equipo en las plantas y almacenes.

Job Details:

SUMMARY: This position serves as the primary customer interface and provides leadership of the Tyson Foods Customer Service team in programs and logistics initiatives. This individual will direct the execution of the Customer Service team within specific business categories in the area of inventory management inventory availability truck capacity warehouse capacity code date management and overall logistic problem resolution. They will be an expert for the Prepared Foods and Frozen Poultry teams to assist with providing operations leadership along with respective distribution and operations manager as it relates to operational execution identifying efficiencies and developing the culture with the team on site. The Sr. Manager Customer Service will also play the lead role in interviewing reviewing and the career growth and development of their teams.

RESPONSIBILITIES: Ability to provide team proper direction and set priorities while managing multiple lines of business; maintain customer and market expertise to effectively manage account planning; review Customer Service key performance indicator trends and develop plans for improvement; applies proactive and innovative leadership to Supply Chain opportunities for order management. Cultivate strong business relationships with customers as a means of leveraging preferred supplier status; responsible for developing evaluating and implementing Supply Chain Initiatives with Customer; responsible for ensuring all Sarbanes-Oxley key control points; manage the entire order to cash cycle; create effective relationships with internal customers Sales Brokers Warehouse Transportation Sales Operations Planning Finance IT and QA ; finds workable solutions to eliminate invalid deductions; ensure orders are released for account billing by week-end and period end close. Expert in Tyson Foods business and supply chain; interpret high volumes of complex data and offer logistic solutions to customers; review Key Performance Indicator trends develop innovative plans for improvement. Responsible for achieving Tyson Foods Customer Service goals including ones related to Supply Chain Sales Support and customer collaboration; responsible for people development including performance reviews and development plans for individuals within their teams.

REQUIREMENTS:

EDUCATION: BS or BA degree required perferable subject areas include Logisitics Operations Management or related field

EXPERIENCE: Minimum 7 years of experience in customer collaboration sales marketing logistics manufacturing continuous improvement or closely related function preferred. Consumer packaged industry and Supply Chain experience preferred.

COMPUTER SKILLS: SAP; Proficient with MS Office applications required COMMUNICATION SKILLS: Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills; Managerial presence communication interpersonal and leadership skills with a strong potential to be promoted to higher levels of responsibility.

SPECIAL SKILLS: Leadership - exhibit visible leadership and positive influence with internal partnerships; Partnering - collaborate with internal and external customers to achieve the best solutions ; Technical - exhibit visible ability to utilize different systems to identify opportunities and develop solutions; Efficiency - continuously seek to improve on existing methods or tools; Development - career development for self and Team Members direct reports; Internal Tyson Foods Supply Chain Experience Preferred; Understanding of System Flows and Sales policies related to Order to Cash

SUPERVISORY: 10-16 Direct Reports; 10-21 Customer Service Associates in total

TRAVEL: The position requires domestic travel for customer meetings sales meetings and regional customer service team visits. Normal travel is approximately 10-12 times per year

Relocation assistance available for those who qualify under Tyson Foods' relocation policy.

Relocation Assistance Eligible:

Yes

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (https://www.tysonfoods.com/sites/default/files/2020-07/CCPA applicant notification.pdf) .

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by October 1, 2021 for Corporate based team members and by November 1, 2021 for Plant and Warehousing based team members.

The vaccines against COVID-19 are free for new hires and are accompanied by a cash incentive for eligible non-corporate based hires. Readily available at select sites.

Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.

At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!

We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.

We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.

To learn more about our culture, please read Our Purpose (http://www.tysonfoods.com/who-we-are/our-story/purpose-values) .

Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.

Company info

Tyson Foods, Inc.
Website : https://www.tysonfoods.com/