Mick Jagger Killed the Mass Market!

When I’m driving around in my car and a man comes on the radio, telling me more and more about some useless information supposed to fire my imagination.

When I’m watching my TV and a man comes on and tells me how white my shirts should be, but he can’t be a man because he doesn’t smoke the same cigarettes as me!

1. Know Your Customer. This should be a no-brainer for any organization in the 21st century. And we still find organizations that do not understand the importance of “knowing your customer!” An even more important concept is, “what is your ideal customer?” You must know and completely describe your ideal customer profile. Without this knowledge, you tend to waste valuable resources chasing business that is not a match for your unique strengths. Several companies have discovered that winning the wrong business can be worse than getting no initial business.
   
   The wrong business will eliminate your profit margins, increase expenses, and tie up valuable personnel — with no value-added returns. The right business — the ideal customer clone — will improve both top and bottom line numbers, energize your staff to higher levels of performance, and increase the customer’s overall satisfaction with your company.
   
   
2. Know Where Your Customers Are. Without knowing your ideal customer, how could you learn where they go, what they read, and what associations they use? This is the foundation of targeted marketing. Once you know this valuable information, you can choose ways to get in front of prospects.
   
   So how can you use this information? Target your marketing resources to get a higher probability and achieve top of mind. Examples: If your customers are affluent — place ads in newspaper sections they read such as financial and social sections. Find the organizations where high-level officials give back to their communities and get involved. Get to know them personally and professionally. Another area for a more general approach is to attend trade shows or conferences where they go. Aim at giving presentations to the group, as it will create higher credibility for you.
   
   
3. Solve Their Problems. Stop using details and features — it’s the problem they want to eliminate. All your products or services should be identified as to the problems they eliminate. Product managers waste resources by showing the details and whiz bang features of their products — without explaining the solutions. Product managers need to connect the dots of problem solving and of measuring their results. Then show the ROI and payback timetables that the customer wants to know. Focus on the problems your product or service eliminates, and your sales will increase dynamically.
   
   
4. Use Pull Marketing Techniques. Sellers tend to push or pitch products or services upon their customers and prospects. This is the old school tendency that Mick Jagger wrote about in his song “Satisfaction.”
   
   The new world is “pull” marketing. This new approach uses three primary techniques.
   
   
   • Public Relations (PR). PR is the key to creating new product or service brands. It creates a “buzz” for products or services for customers to find you. PR has more credibility than advertisements and are accepts by your customers as truthful. Manage your PR needs is to contact writers in your local markets and trade associations. You want to be quoted in articles of importance as an expert. Offer articles or ideas that pertain to your industry to the local papers, trade journals and magazines. Finally, you can hire a PR firm that understands your business.
     
     
   • Sharing Information. Share information with customers and prospects. This information does not have to concern your product or company — it just needs to be helpful or important to your customer or prospect.
     
     
   • Success Stories. Use success stories to get customers and prospects thinking about you as an option. Use these stories as direct mail pieces, “educational extras,” newsletters to customers, attachments to proposals, or as handouts to leave behind at speeches or trade associations. The key point is to use “like the customer” stories. Likeness can be in the form of size of company, industry type, demographic group, or type of problem they are dealing with today.

I get plenty of satisfaction!